Terms en Conditions

TERMS AND CONDITIONS

Index:

Article 1 – Definitions

Article 2 – The Entrepreneur’s identity

Article 3 – Applicability

Article 4 – The offer

Article 5 – The contract

Article 6 – Right of withdrawal

Article 7 – Costs in case of withdrawal

Article 8 – Exclusion of right of withdrawal

Article 9 – The price

Article 10 – Compliance and Warranty

Article 11 – Delivery and implementation

Article 12 – Payment

Article 13 – Complaints

Article 14 – Disputes

Article 15 – Additional or different terms

Article 1 – Definitions

In these conditions apply:

Grace period: The period within which the consumer can exercise his right of withdrawal; Consumer: the natural person not acting in the exercise of profession or business and a distance contract with the entrepreneur;
Day: calendar;

  • Right of withdrawal: the ability for consumers to see within the waiting period of the contract;
    Entrepreneur: the natural or legal products and / or services to consumers;
    Distance contract means an agreement in the context of a distance selling organized by the entrepreneur system of products and / or services until the conclusion of the agreement exclusive use of one or more means of communication remote;
    Technology for distance communication: means that can be used to conclude a contract, without the consumer and trader being in the same room

    Article 2 – The Entrepreneur’s identity

    Trail addicts vof

    Mr. Jm the Kempenaer Singel 55, Arnhem

    Tel. 06 42727293 Monday / Friday 9:00 to 17:00

    Email: info@trail-addicts.com

    Commercial Register: 63323079

    VAT identification number: NL855186203B01

    Article 3 – Applicability

    These general conditions apply to any offer from Trail-addicts and any agreement reached at a distance between Trail addicts and consumers.
    Before the distance contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, before the contract is concluded at a distance, indicate that the general conditions seen at Trail-addicts are and will be sent free of charge as soon as possible at the request of the consumer.
    If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these terms and conditions electronically will be made available to the consumer in such a way that by the consumer in a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is closed, will indicate where to be aware of the general conditions electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.

    Article 4 – The offer

    If an offer has a limited duration or subject to conditions, this will be explicitly stated in the offer.
    The offer includes a complete and accurate description of the offered products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the contractor uses these images are a true reflection of the products and / or services. Obvious mistakes or errors in the offer are not binding.
    Every offer will contain such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

    the price including taxes;

    any costs of delivery;

    how the agreement will be achieved and what actions they require;

    it apply whether or not the right of withdrawal;

    the method of payment, delivery or performance of the contract;

    The deadline for accepting the offer, or the deadline for adhering to the price;

    the way the consumer to conclude the agreement can check the information provided by him under the contract and repair if necessary;

    Article 5 – The contract

    The agreement is subject to the provisions of paragraph 4, concluded at the time of the consumer accepts the offer and meet the corresponding conditions.
    If the consumer has accepted the offer electronically, confirms Trail addicts immediately electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed Trail addicts, the consumer may rescind the contract.
    If the agreement is created electronically, trail addicts take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, Trail-addicts will take appropriate security measures.
    Trail-addicts can – within the law – inform or the consumer can meet its payment obligations, and of all those facts and factors that are important to a sound conclusion of the distance contract. If connecting Trail addicts on the basis of this investigation, has sound reasons not to enter into the agreement, he is lawfully entitled to refuse an order or request or to implement special conditions.
    Trail addicts will the product to the consumer the following information in writing or in such a way that it can be stored in an accessible manner by the consumer on a durable medium to send:

    the address of the establishment of the business location where consumers can lodge complaints;
    the conditions and how the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    information about guarantees and after sales service;

    Article 6 – Right of withdrawal

    When delivering products:

    When purchasing products, the consumer can terminate the contract without giving any reason within 7 days. This period commences on the day following receipt of the product designated by the consumer or in advance by the consumer and Trail addicts announced representative.
    During this period the consumer will treat the product and packaging. He will be the product only to unpack or use as necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will the product with all accessories and – if reasonably possible -. In its original condition and packaging Trail addicts return, in accordance with the by Trail addicts provided reasonable and clear instructions
    In order to exercise his right of withdrawal, the consumer focus to the trader to supply and / or appearance on delivery to area provided reasonable and clear instructions.

    Article 7 – Costs in case of withdrawal

    If the consumer exercises his right of withdrawal, will not exceed the cost of return shipping cost.
    If the consumer has paid an amount, the entrepreneur this amount as soon as possible but no later than 30 days after the return or cancellation, refund.

    Article 8 – Exclusion of right of withdrawal

    Trail-addicts can exclude the right of withdrawal from the consumer to the extent provided in paragraph 2. The exclusion of the right of withdrawal applies only if Trail addicts this clearly in the offer, at least in time for the conclusion of the agreement, vermeld.Uitsluiting right of withdrawal is only possible for products:

    which have been created by the Trail addicts accordance with specifications of the consumer;
    that are clearly personal in nature;
    that can not be returned due to their nature;
    that spoil or become obsolete;
    whose price depends on fluctuations in the financial market over which the trader has no influence.

    Article 9 – The price

    For the prices of the products and / or services have not increased period mentioned in the offer, subject to price changes due to changes in VAT rates.
    The prices in the supply of products or services include VAT.

    Article 10 – Compliance and Warranty

    Trail addicts guarantees that the products meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed Trail addicts also ensures that the product is suitable for other than normal use.
    A Trail by addicts, manufacturer or importer does not affect the legal rights and claims that consumers can do under the contract against Trail addicts apply.

    Article 11 – Delivery and implementation

    Trail addicts will exercise the greatest possible care when receiving and implementing orders for products.
    The place of delivery is the address that the consumer made known to Trail addicts.
    Subject to what is stated in article 4 of these terms and conditions, trail addicts accepted orders expeditiously but not later than 30 days will unless a longer delivery has been agreed. If delivery is delayed or if an order is not or only partially carried out, the consumer receives them within 30 days after placing the order. The consumer in this case the right to terminate the contract without penalty and be entitled to compensation.

  • In case of dissolution in accordance with the preceding paragraph Trail addicts the amount that consumers paid as soon as possible but no later than 30 days after termination, back pay.
    If delivery of an ordered product proves impossible, Trail-addicts will endeavor to provide a replacement item available. By the delivery will be reported that a replacement item is delivered in a clear and comprehensible manner. For replacement items right of withdrawal can not be excluded. The cost of return shipment are borne by Trail addicts.

    The risk of damage and / or loss of products rests with Trail addicts until the moment of delivery to the consumer or a pre-designated and Trail addicts announced representative, unless otherwise expressly agreed.

    Article 12 – Payment

    Unless otherwise agreed, the amounts owed by the consumer to be paid within 14 days after the start of the cooling off period referred to in Article 6 paragraph 1. In case of an agreement to provide a service that captures run until the consumer has received the confirmation of the contract.

    When selling products to consumers in general conditions may never stipulate an advance payment of more than 50%. If payment is agreed, the consumer may not assert any rights regarding the implementation of the order or service (s) before the advance payment has been made.
    The consumer has the duty to inaccuracies in data supplied or specified payment to report immediately to trail addicts.

    In case of default by the consumer, Trail addicts subject to statutory limitations, the right to advance made known to charge reasonable costs to the consumer.

    Article 13 – Complaints

    Trail-addicts have a well-publicized complaints and deals with complaints under this procedure.
    Complaints about the performance of the contract must promptly, fully and clearly described and submitted to Trail addicts, after the consumer has discovered the defects.

    Trail addicts Complaints are submitted within 14 days from the date of receipt. If a complaint is a foreseeable longer processing time, responded by Trail addicts within the period of 14 days with a notice of receipt and an indication if the consumer can expect a more detailed answer.

    Article 14 – Disputes
    On agreements between the entrepreneur and the consumer of these terms refer only to Dutch law.

    Article 15 – Additional or different terms

    Additional or different provisions of these terms may not be to the detriment of consumers and should be recorded in writing or may be in such a way that the consumer in an accessible manner stored on a durable medium.

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